Questions and answers
GlirOS
Is GlirOS free?
Yes. The web version, the desktop app, the account and GlirOS's own tools are free, with no ads and no tracking. Cloud models you add with your own API key are billed to you by that company.
Do I need an account?
No. You only need one to link your own PCs, to use the community, and later to reach your PC from a browser.
Where are my chats stored?
On your own device only: in the browser's storage for the web version, and on your PC for the desktop app. We never receive them. Clearing the site's data in the browser deletes the web version's chats.
Does GlirOS work offline?
The desktop app works fully offline once its models are downloaded. The web version needs the internet to load and to download its model the first time; after that the GlirOS Helper answers on your device. See Security: offline, offline chats and incognito.
Which AI models can I use?
The GlirOS Helper and bigger models that run on your device, and cloud models (Google Gemini, OpenAI, Anthropic, or any OpenAI-compatible service) with your own API key. See Cloud models with your own API key.
Paid tools, subscriptions and refunds
Who do I pay for a paid tool?
The seller named with the tool. GlirOS doesn't sell paid tools and doesn't take the payment; the seller does (for example through PayPal) and sends you the receipt. See Paid tools.
How do I cancel?
On the seller's page: the Manage button next to the tool in GlirOS takes you there. Cancelling is always as easy as subscribing. What you have paid for keeps working until the end of the paid month.
Can I get a refund?
Ask the seller. As a consumer in Norway or the EEA you normally have a 14-day right of withdrawal. Sellers that use the GlirOS licence kit give a full refund within 14 days the first time you subscribe to a tool, and a refund for the unused days after that, unless their terms say otherwise.
Where is my receipt?
The seller sends it by e-mail, and it is usually on the seller's page as well. PayPal also shows the payment in your PayPal account.
What happens when a trial ends?
The tool's paid part stops until you subscribe. Sellers that use the GlirOS licence kit e-mail you three days before, so it doesn't come as a surprise. Nothing else is affected.
Does a paid tool work offline?
Yes, for up to 7 days after its licence was last refreshed. After that GlirOS asks you to connect to the internet so it can confirm the licence. Your files and chats are never affected.
I have a new PC. How do I move my licence?
Enter the same licence key in GlirOS on the new PC. If the licence is already used on as many installs as it allows, free one on the seller's page first.
Something is wrong with a paid tool. Who do I contact?
The seller first; their contact address is shown with the tool. If they don't answer, or you think the tool breaks the rules, contact us and we can remove it from the catalogue.
Account and data
How do I link my PC to my account?
On home.gliros.com open Devices > Link a new device, and enter the code in the desktop app within 10 minutes. See Your GlirOS account.
How do I download or delete my data?
home.gliros.com > My data: download everything as a file, or delete your account at once. Community posts stay, anonymised as "Deleted user".
I forgot my password.
Use Forgot the password? on the sign-in page of app.gliros.com. We send a link that works once, for one hour.
Community and reporting
Why can't I read the community without signing in?
The community is for members, so posts aren't public on the web. Sign in with your GlirOS account (or create one) to read and post.
How do I report a post, a shared link or a tool?
Use Report on the post or on the shared link. For anything else, contact us. We look at every report.